Thank you for supporting ANCEL. In order to protect your personal data, we draw up this privacy policy, which is actually a contract governing your using of our services.
Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.
We collect information from you when you register on our site, submit tech support ticket, subscribe to our newsletter or respond to a survey.
When submitting support ticket or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address. You may, however, also visit our site anonymously.
We promise that we will not sell any customer's contact information, and we will not use any customer's personal information or pictures for advertising without the consent of customer.
Any of the information we collect from you may be used in one of the following ways:
To send periodic emails: The email address you provide for order processing or for your Account may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related Product or Services information, including sending you updates to our terms and policies and other important messages from time to time. We may also send you marketing and promotional communications we believe might be relevant to your interests.
Our service: We operate and provide services, including providing customer support and improving, repairing, and customizing the Services. We use your information to understand how people use and to evaluate and improve the Services. Furthermore, we use your information to research, develop, and test new services, Products, and features, as well as perform troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize the Services.
Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as investigating suspicious activities or violations of our terms.
Advertising and business information: We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.
Accessing Third-Party Accounts: We use your information, including Third-Party Account information, to permit your Products and the Services to access Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information can be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your Third-Party Account privacy settings appropriately.
We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
You may send us an e-mail to support@anceltech.com to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
4.1 Service Providers
We share personal data with companies that provide services on behalf of us, such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, data analytics, providing customer service, and conducting customer research and satisfaction surveys. These companies are obligated to protect your data and may be located wherever we operate.
4.2 Corporate Affiliates and Corporate Business Transactions
We may share personal data with affiliated companies and business partners. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
4.3 Legal Compliance and Security
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
You are responsible for your own username and password safety and security on ANCEL. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.
6.1 Third party's previous authorization to us
Facebook, Twitter, Google, Instagram
When you login in by your account via Facebook, Twitter, Google, Instagram at ANCEL, we are available to obtain your login in information automatically because of these third parties have previously authorized us to collect your information in order to help you login in conveniently. To protect your information better, we sincerely recommend you to familiarize yourself with the privacy policy provided by these third parties before you login in through your account registered at their websites. Consequently, please note that you should also take steps to protect yourself, especially online. Do not share your password with anyone else. Also remember to sign out of the website and close your browser window when you have finished your work. If you really mind providing us with your personal data through the previous authorization, you may register a new account at ANCEL.
6.2 Other Third parties that may reach your information
To provide better products and service for our customers, we may mainly transfer your data to the two types of third parties,
Thirdparty related to Advertising & Marketing——Google, Facebook, Twitter, Pinterest, Youtube, etc.
Information of your activities on our website, for example, what products you like to browse, may be transferred to these third parties. You may receive Communication letters on advertising and marketing in your e-mail sent by us and/or selected third parties. You have the option to opt-out of receiving marketing communications from us and/or selected third parties. When you do not want to receive advertisements from us and/or selected third parties any more, you should opt-out by contacting us (e-mail) or click on the "unsubscribe" link in any email communications which you receive.
6.3 About Third party located in a third country
As we has stated above, model contractual clauses or alternative legal bases or binding corporate rules will help protect your information security. Once we notice a third party breach its obligation and infringe your privacy, we will immediately notice it to correct its mistake. If you notice a third party breach its obligation and infringe your privacy owing to ANCEL's mistake, you may contact us to obtain remedies. We promise that appropriate or suitable safeguards, for example, encryption technology, will be provided to ensure security of your information. Our customers have right to obtain copy of those data transferred to a third country. If you need to realize your rights, please contact us.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are however not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. We use, for example, Google Analytics, a web analytics service provided by Google, Inc. ('Google') to help us better understand how users engage with our website. Google Analytics uses cookies in order to collect information on the usage of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports disclose website trends without identifying individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
On some pages of our website, third parties that provide applications through our website may set their own cookies in order to provide services, track the success of their applications or customize applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies nor can the third parties access the data in cookies used by us.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still get technical support by contacting Customer Service at support@anceltech.com
We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, the way your personal information is processed, please contact us via e-mail: support@anceltech.com